Privacy Policy

Your personal information and customer records are held securely on our system and will never be disclosed to any third parties at any time.  As a customer, and additionally when you subscribe to our email list, the information you provide is used to send you details of new products, special offers, news, etc.  You can request to unsubscribe at any time.

1.  Controlling your personal information

1.1  We appreciate your business and are committed to your privacy.  Your personal information and customer records are held securely on our system.

1.2  We will never sell, distribute or lease your personal information to third parties.

1.3  You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee will be payable.  If you would like a copy of the information held on you please contact us by email.

1.4  If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address.  We will promptly correct any information found to be incorrect.

2.  Privacy Policy

2.1  We may collect the following information:

2.1.1  Name and job title

2.1.2  Contact information including email address

2.1.3  Demographic information such as postcode, preferences and interests

2.1.4  Other information relevant to Buyer surveys and/or offers

3.  What we do with the information we gather

3.1  We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

3.1.1  Internal record keeping.

3.1.2  To improve our products and services.

3.1.3  To periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

3.2  You can request to unsubscribe at any time.

4.  Security

4.1  We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

4.2  Our website uses industry-standard Secure Sockets Layer (SSL) technology  to provide encryption of personal information such as your name, address and credit card details.  In this way, information passed between your computer and our website cannot be read in the unlikely event of someone intercepting it.  All credit and debit card transactions are secure.  We will only accept orders using SSL technology.  This means you cannot inadvertently reveal personal information by using an unsecured connection.  In order for SSL security to work, you must use an SSL enabled browser.

4.3  Please note that sending your credit card details by email is not always secure, so please use our website for placing your order.  If you still have reservations, you can call to place your order on +44(0)1446 771039.

5.  How we use cookies

5.1  A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application records user preferences for site personalisation and can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

5.2  We use traffic log cookies to identify which pages are being used.  This helps us analyse data about webpage traffic and improve our website in order to tailor it to Buyer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

5.3  Online ordering systems commonly use cookies to remember the items that a person may want to buy.  The Wood'n it be nice... online ordering system uses cookies to record the parts on your order.  If you have any problems using the online ordering system and receive messages such as "There is no order to be placed'" then this may be due to your browser not accepting cookies.  To enable cookies please refer to the help facility on your web browser software.

5.4  Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

5.5  Cookies can only be accessed by the site that created them and cannot be used to get data from your hard drive, retrieve your email address or access sensitive personal information.

5.6  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.